Solution:Steps in Focus Group ResearchStep 1: Define the Purpose
• Clarify the purpose of the focus group.
• Define the expected outcomes.
• Verify that focus groups are the best way to gauge employee perceptions.
Step 2: Select the Participants and Leader
• Select participants based on who will be most impacted by the change.
• Select no less than four people but no more than 12 people. The ideal group size is 6-8 per focus group.
• Invite participants with a positive message and inform them of the benefits of participating.
• Select a focus group leader who is outside of the organization, so employees aren’t fearful of backlash.
Step 3: Manage the Atmospherics
• Select a meeting location appropriate for discussion to avoid outside interruptions.
• Develop and produce the required materials for the meeting, including training pamphlets, project one-pager, etc.
• Assign a note taker for the focus group.
Step 4: Develop the Questions
• Determine the number of questions necessary to fill the duration of the meeting.
• Develop deep-dive questions focused on the why, how and what.
• Ensure the questions are open-ended and do not lead participants to certain answers.
• Design a session agenda.
Step 5: Conduct the Session
• Clearly state the scope, purpose and desired outcome of the focus group.
• Emphasize that anonymity will be paramount when sharing results with executives.
• Focus the discussion on the key topics.
• Utilize the deep-dive questions to probe into pain points.
• Listen for comments that are vague and seek clarification.
Step 6: Analyze the Results
• Review the minutes and reach a consensus on the top priorities.
• Identify patterns in responses and general themes.
• Identify reasons for disagreement and agreement.
• Develop a summary report of the key findings to share with executive.